Website chat and WhatsApp share your business allowance. Choose the capacity your team needs from the live catalog below.
Prices in Malaysian ringgit (MYR). The selected monthly price and renewal terms are shown before you authorize Stripe checkout.
For a business starting with one customer support assistant.
RM 249/month
Included per paid period
Example: about 1,750 customer enquiries if each uses four complete AI replies. Actual capacity depends on the conversation.
For a business managing up to 2 assistants with a shared allowance.
RM 499/month
Included per paid period
Example: about 3,750 customer enquiries if each uses four complete AI replies. Actual capacity depends on the conversation.
For a business managing up to 3 assistants with a shared allowance.
RM 999/month
Included per paid period
Example: about 7,500 customer enquiries if each uses four complete AI replies. Actual capacity depends on the conversation.
| Plan | Monthly price | Complete AI replies | Image analyses | Assistants | WhatsApp numbers | Extra reply rate |
|---|---|---|---|---|---|---|
| Starter | RM 249/month | 7,000 | 200 | 1 | 1 | RM 0.50 |
| Growth | RM 499/month | 15,000 | 500 | 2 | 2 | RM 0.25 |
| Scale | RM 999/month | 30,000 | 2,000 | 3 | 5 | RM 0.20 |
Estimate your monthly customer enquiries and multiply by the average number of AI answers per enquiry. For example, 1,000 enquiries with four AI answers each use 4,000 replies. This is an illustration, not a guaranteed number of customers served.
A successfully completed AI answer counts as a reply. Staff replies and saved menu replies do not use the AI reply allowance. Images use a separate analysis allowance; review both allowances in your workspace. Private preview attempts have their own limits.
An eligible WhatsApp Business number, access to its Meta business account and completed Lumo channel setup. Meta checks eligibility during connection. Included number capacity does not mean a number is already connected. Start with website chat while setup is pending.
Configure Lumo yourself with no setup fee. Add and approve knowledge, preview privately and confirm website readiness before your first monthly payment.
Start setting upCompare setup optionsRM499
Nodesify prepares your knowledge, helps with configuration and installation, and provides training within the agreed standard scope. Pay after scope approval. Review for seven usable days with 50 replies and five images, then explicitly accept before subscribing.
Plan allowances above come from the live catalog.
Self-service customers confirm website readiness; done-for-you customers explicitly accept delivery. Then authorize your first monthly Stripe payment and renewal. Confirmed payment activates service; no minimum contract. Unused allowances do not roll over and are not refundable.
Extra usage needs prepaid funds and explicit spending authorization, disabled by default. There is no automatic top-up. Per-plan extra reply rates are shown above; extra image analyses cost RM 0.10 each.
After cancellation, service remains available until the paid period ends, with 30 days to export retained records. Retention is measured from conversation inactivity; active threads may retain older messages. Agreed third-party charges are included in your Lumo bill. Custom work needs a separate quote.
Choose your capacity, set up and preview your assistant, then subscribe when ready. WhatsApp connection depends on eligibility; it is not activated by account creation.
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