LumoMeet customers where they ask.
Website chat and WhatsApp, with a shared business allowance.
AI customer service for your website and WhatsApp.
Answer everyday questions from your business knowledge. Keep your team involved when customers need personal help.
No setup fee for self-service · English, Malay & Chinese · Optional setup help
Put your knowledge to work.
Products, FAQs and business information guide the answers.
Keep people in the conversation.
Review enquiries and continue with a personal reply.
From the first question to the right next step.
A connected experience for your customers and the people helping them.
01 · Your channels
One business. Two places to talk.
Customers can ask on your website or WhatsApp. Both channels draw on your business knowledge.
One approved policy · two channelsScripted examples. WhatsApp requires eligibility checks and a completed connection.
Website chat
What are your opening hours?
We’re open Monday–Saturday, 9am–6pm.
WhatsApp
Sabtu buka?
Ya, Sabtu 9 pagi hingga 6 petang.
02 · Your knowledge
The answers start with what you know.
Manage the information customers need, then preview answers before putting changes to work.
Approved knowledge · fictional shop
Delivery policy
Standard delivery to Johor Bahru: 2–3 working days.
Do you deliver to Johor Bahru?
Yes. Standard delivery takes 2–3 working days.
Product information
The Everyday Tote has a zip closure and an inside pocket.
Does the Everyday Tote have a zip?
Yes. It has a zip closure and an inside pocket.
Opening hours
Monday–Saturday: 9am–6pm. Closed on Sunday.
Are you open on Sunday?
We’re closed on Sunday. Visit us Monday–Saturday, 9am–6pm.
03 · Your team
Personal help when it matters.
Review the customer’s conversation and handle enquiries that need a person. Keep knowledge and usage in view from your workspace.
Team handoff · example
Can you quote for 100 units?
Human help requestedConversation available for your team to review
Your team continues with the context of the enquiry.
Set up at your pace. Get help when you need it.
- Create and configureAdd your business knowledge, approve it and configure your website.
- Preview privatelyReview replies with up to 50 AI generation attempts and five images before subscribing.
- Pay and activateConfirm readiness, choose your plan and authorize monthly Stripe billing. Confirmed payment activates service.
Explore what you prepare at each step. Examples only; opening these does not create an account or start billing.
1 · View a knowledge checklist
- Products or services and their approved descriptions
- Opening hours, delivery areas and returns policy
- Questions that your staff must handle
- Your website address and team contact details
2 · View a private preview checklist
- Ask a question your approved knowledge can answer.
- Check an answer in the languages your customers use.
- Ask about something missing from your knowledge.
- Check that requests needing a decision reach your team.
Review the answers before activation. Private preview has the limits described above.
3 · View an activation checklist
- Confirm your website installation and approved knowledge.
- Review your monthly plan, allowances and renewal terms.
- Authorize payment only when you are ready.
- Connect WhatsApp separately after eligibility and connection checks.
Choose your capacity.
Stay in control.
Compare reply allowances, image analyses and channel limits. Extra spending is disabled by default and needs prepaid funds plus your authorization.
Compare live plansOptional done-for-you setup
RM499
No setup fee when you configure Lumo yourself. For RM499, Nodesify prepares the agreed setup, helps with installation and channels, and provides training.
Explore assisted setup →A few questions before you start.
Can I set everything up myself?
Yes. Create a workspace, add and approve your knowledge, configure your website and preview replies. Choose RM499 done-for-you setup if you want Nodesify to handle initial setup. WhatsApp requires an eligible account and completed connection.
Does creating an account start billing?
No. Set up and preview privately first. Confirm readiness and authorize your first monthly Stripe payment when you want to activate. Done-for-you customers accept delivery before subscribing.
Can you build a custom integration?
Discuss your requirements during scoping. Additional integrations and custom development need a separate approved quote.
Your knowledge. Your assistant. Your next step.
Set up Lumo yourself with no setup fee, or let Nodesify help for RM499.
Preview privately before subscribing. Account creation does not start billing.